O’Reilly’s Campground – Frequently Asked Questions
Full payment required at the time of booking. No refunds. Change of dates within 7 days of arrival date will incur a $50.00 fee. Site allocation can be requested but cannot be guaranteed.
1. What is the check-in process?
O’Reilly’s campground is a self check-in campground.
We will provide you with all necessary access codes on the day of your arrival via SMS or email.
2. What time is check-in and check-out?
Check-in is from 3PM.
Check-out is 11AM.
3. What are the hours of the camp kitchen?
You can cook anytime between 7am and 9pm. Meals and Drinks are also available with Free Delivery from the Retreat Dining Room to the camp kitchen before 8pm everyday – click here to view menu.
4. What facilities are in the camp kitchen?
There are 2 x gas BBQ plates, a double gas cooktop, microwave, toaster, fridge, and zip hot water. You need to BYO everything – cooking pots & pans, utensils, cutlery and crockery.
5. Can I cook in the safari tents or on the deck?
No, there is no cooking or naked flames allowed in the tents. You may however use a small gas stove (LPG or butane) on the deck of the Safari Tent – you must ensure you are using the stove away from the side of the tent. All other cooking is to be done in the camp kitchen.
6. What are the Safari tents equipped with?
The Safari tents have a Queen bed and a double/single bunk bed, outdoor setting on the deck, a couple of directors chairs, a double power point & lights.
7. Does the safari tent price include linen?
No, as this gives you the option to BYO linen or you can hire it from us.
8. If I hire linen will you make my bed?
Linen hire is available for Safari Tents only and yes, we will make your bed ready for your arrival.
9. Can I bring my pet with me?
No, we are surrounded by World Heritage listed Lamington National Park and there are to be no domestic animals or pets brought into the park. You will be turned away should you bring a pet.
10. What’s with the communal firepit?
The firepit is a fantastic gathering point to share the adventures of the day and take in the sunset.
11. Can I bring my own firewood for the firepit?
Yes, you can certainly bring firewood from home or purchase some from the Cafe once you’re here.
12. Can I bring my camper trailer or my Caravan?
The sites are designed for small/medium campervans or compact camper trailers only. Our larger sites are 7m x 5m so as long as your camper trailer can fit within that space when opened out you will be fine. There are no drive through sites so you’ll need to be good at doing a reverse park. You will then have to park your vehicle in the National Park car park which is just a short walk from the camp ground.
No Caravans are allowed.
13. As a guest of the Campground, can I use the facilities at O’Reilly’s?
You are welcome to eat in the Dining Room or the Cafe, book a spa treatment at Lost World Spa and take part in our Discovery Program activities (charges apply). You can even book meals and activities packages when you make your reservation.
The swimming pools are exclusive for Retreat and Villas overnight guests, however there are plenty of natural swimming holes in the National Park surrounding the camp ground. You will need to walk to these locations but they are well worth it and super refreshing! Plus they’re free.
14. Are there powered sites?
Yes, there are four Campervan powered sites available. No camp sites are powered currently.
15. Will my Safari Tent have power?
Yes, the Safari Tests are powered and have one double power point.
16. Can the fire pit be used during a total fire ban?
No. If there is a total fire ban in place for the region the fire pit can not be used. Fines do apply.
17. Are there laundry facilities?
There is a coin operated laundry at the Retreat. For more information and opening hours please enquire at Reception.
18. What is the check-in and check-out time?
Check-in time is from3PM and check-out time is at 11AM.
19. What happens if I arrive late?
The code to the boom gate will be sent to you via SMS on arrival day.
20. Is there parking?
Yes, there is parking available, however there is only enough space for one car per site. Additional cars can come into the camp ground, unpack the car in the “unloading zone” and then head out to the National Park car park and take the very short walk back to the camp ground.
21. Can I request a specific site?
A specific site can be requested however cannot be guaranteed.
22. If I dine in the Dining Room or Cafe, can meals be charged to my campsite?
There are no chargeback facilities for Campground guests. Payment is required at the time of booking.
23. Are there disabled facilities?
There are two wheelchair accessible Safari Tents, as well as access to amenities block and community kitchen and fire pit area.
If you require a wheelchair accessible Safari Tent please contact our Reservations team on [emailprotected] or 07 5502 4911.
24. What happens if I need to cancel my booking?
For cancellations more than 30 days prior to arrival, you will be able to select new dates and transfer your prepayment amount at no extra cost. Rates are subject to availability.
For cancellations between 30 days and 7 days prior to arrival you will be able to select new dates and transfer your prepayment amount.
Cancellations or amendments within 7 days – payment is forfeited. An administration fee of $50 applies for date changes.
25. Do you have cots and highchairs for hire? How much does it cost?
You need to bring your own cot and highchair
26. Are there heaters or fans in the Safari Tents?
There are no heaters or fans on the Safari Tents as this is a camping experience.
27. Can I put a gazebo in the grassed area by my campsite?
Yes, you can put a gazebo by your tent, as long as it doesn’t interfere with other camper’s space or view.
28. Can I play music over speakers in the Campground?
No – As a nature-based Retreat, we discourage the use of music in the Campground that can be overheard by other campers. We believe the vast majority of our guests come here to appreciate nature for all it presents for us to see, smell and hear.
